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Frédéric ARNAUD

Frédéric ARNAUD

Hotel DIrector / Deputy Hotel Director / Food and Beverage Director

Hotel Director
Deputy Hotel Director
Food and Beverage Director
39 years old
Driving License
France
Entrepreneur Open to opportunities
CANDIDATE FOR EXPATRIATION - Short/Medium-term career goal : HOTEL DIRECTOR
Versatile, dynamic, motivated and involved, I have the taste for challenge and huge projects.
Diplomat and pedagogue, I like to federate teams and to give rise to solutions.
I have held various positions of management responsibility but also in support functions.
I have experience in luxury hotels, leisure resorts and business hotels.
I had the opportunity to effectively manage major projects.
I have always been able to adapt and integrate myself and federate, sometimes in complicated social contexts.
As part of pursuing my career goal, I am looking for a versatile and rewarding position and I want to join an ambitious company to carry with it motivating projects.

Consultant/Trainer (Freelancer)

Frédéric ARNAUD
Since 2016
Freelancer
  • Creation and development of a consulting activity - Management of projects in hotel and catering industry :
    - IT projects (Specifications, choice of adapted IT solution (PMS), consultant, setup, installation, training, assiatnce and monitiring.
    - Restructuring / development / optimization of product and service offerings, upgrading, quality audit / mystery clients, organization, management, training, stock management, benchmarking, development of management tools.
  • HR : Work council meetings, committee for health and safety at work meetings, Manager on Duty, Internal communication, Conflict management, Working time renegotiation in the kitchen and restaurant services and redefinition of the organization of work, Staff meetings, Recruitment, Assessment of skills, Annual interviews, Definition of training needs, Welcome of new staff or trainees.
  • MANAGEMENT : Development, monitoring and analysis of activity forecasts, management ratios monitoring tools and statistical survey tables, Competitive intelligence, Yield management, Defining and adapting of the products and services offering and the pricing Policy, Setting budgets, Annual investment requirements, Sales, Marketing, Trades show, ambassador of the company.
  • MANAGEMENT OF SERVICES : Restaurant, bar, room service, breakfasts, kitchen, Meetings rooms (seminars, banquets, cocktails, room hire, commercial), the commissary : 20 permanent employees, turnover 1.5M €. Redefinition of the catering offer (restaurant / room and seminar / banquet / cocktail Menus, Pricing policy, Opening days and opening hours): Cost control, Increase in average prices (15%) and customer satisfaction.
  • QUALITY : Customer Quality and Satisfaction Monitoring, Customer Contact, "Quality Tourism" and "Tourism and Handicap" Certification.
  • MAINTENANCE & SECURITY : Renovation works, Maintenance, Follow up of service providers, Annuel equipment purchases, Security Council. HYGIENE : Follow-up HACCP, compliance.
  • PRODUCT IMPROVEMENTS & OPTIMIZATIONS : Renovations and fittings of restaurant and bar sales outlets, New furnitures, Optimization of the equipment in meeting rooms to meet customer needs and organizational constraints (digital signage, integrated video-projectors and sound systems).
  • CORPORATE MISSION : PROJECT MANAGER (2012-2015) : Changing the PMS on 10 hôtels (1000 rooms, 250 staffs), Development of the specifications, exploration, choice of the PMS, training, reflections and settings, update procedures, staff training, software deployment, support, monitoring and improvements, relations with the provider.
  • CORPORATE MISSION : QUALITY MANAGER (2011-2012) : ISO 9001 Certification of Valmenière Hotel and its services in March 2012, Development and implementation of QMS, team management, training, monitoring, continuous improvement, audit, etc.
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  • ESTABLISHMENT OF POSITION : Missions:
    - Internal Audit (Procedures, "Quality Tourism" certification, HACCP food hygiene and security).
    - Setting up procedures and working methods.
    - Purchasing Commission.
    - Technological and Regulatory alertness.
    - Reporting & Statistics.
    - Development of advanced management tools with Microsoft Excel and VBA.
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  • Local market development French West Indies and US (Travel agencies, Businesses, Works Councils, Local Customer).
  • Duty Manager
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  • Night Audit, Night Manager
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Licence and Bachelor (International Hotel Management)

VATEL - International Business School - Hotel & Tourism Management

2000 to 2003
Professional Degree - University of Perpignan Via Domitia
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Management Information System

IUT De Rodez

September 1998 to 2000

Scientifical "baccalauréat" (speciality mathematics)

Lycée Lapérouse

September 1997 to 1998
  • Development of reporting, analysis and statistical tools
    Expert
  • Definition of Budget
    Expert
  • Yield management
    Expert
  • Define the pricing policy
    Expert
  • Commercial & Marketing
    Expert
  • Management of Reservations and Occupancy rates
    Expert
  • HACCP food hygiene and safety
    Expert
  • Monitor the quality of events and verify the adequacy between the services provided and ordered.
    Expert
  • Purchasing, inventory management
    Expert
  • Management of planning and organization of work in compliance with the ratios
    Expert
  • Organizing staff training
    Expert
  • Motivating and training teams
    Expert
  • Organizing and conducting meetings
    Expert
  • Conflicts management
    Advanced
  • Works councils meetings
    Good
  • Handle a software
    Expert
  • Advanced settings
    Expert
  • Maintain software
    Expert
  • Staff training
    Expert
  • Requirements specification
    Expert
  • Planning
    Expert
  • Project monitoring
    Expert
  • Team Management
    Expert
  • Development of working procedures and methods
    Expert
  • Analysis of malfunction
    Expert
  • Implementing corrective actions and evaluating the results
    Expert
  • Monitor customer satisfaction
    Expert
  • Internal quality audit
    Expert
  • Continual improvement
    Expert
  • Microsoft Office Suite
    Expert
  • Excel - advanced (VBA)
    Expert
  • OpenOffice, LibreOffice, Google Docs
    Advanced
  • Diagnosis and troubleshooting Network and Hardware (workstation, wifi installations, etc.)
    Advanced
  • Server Administration
    Good
  • Wordpress Back Office
    Expert
  • Search engine optimization
    Good
  • Français
    Expert
  • Anglais
    Good
  • Espagnol
    Good
  • Passionate, I keep myself informed of new technologies, I document myself and regularly train me to various computer tools and programming languages.
  • Comedy, Adventure, ... Films, TV series, musics, ... For good moments of escape and relaxation.
  • Activities in the open air in general (Swimming, Surfing, Sailing, Snorkeling, Hiking, Cycling, etc.), yoga.
  • Family passion for travel, motivated by the discovery of different horizons and the encounter of other cultures.